Refund Policy

1. Overview

This Refund Policy applies to purchases of Plugin Pros Live Chat made through Paddle on livechat.pluginpros.co. Paddle is the merchant of record. This policy is in addition to any rights you have under Paddle’s Buyer Terms and applicable consumer law.

2. Subscription plans

If you are not satisfied with a new paid subscription, request a refund within 30 days of the original purchase. You have 30 days after order completion to cancel or apply for a refund. Refunds are generally issued to the original payment method via Paddle.

3. Renewals

Renewal charges are for continued access to a paid plan. Cancel before the renewal date to avoid the next charge. Renewal refunds are considered case by case, for example if you were billed after a timely cancellation request or there was a clear billing error.

4. Meter (overage) charges

Overage billing covers conversations above the monthly allowance on a paid plan. Overage charges for usage already consumed are not refundable, except where the charge resulted from a verified billing or metering error on our side.

5. Free plan

The Free plan has no subscription fee. There is nothing to refund for activating the Free plan.

6. How to request a refund

Contact us at info@pluginpros.co or from the email on your billing account, and include the Paddle transaction or receipt ID if you have it. You can also contact Paddle support about a purchase. We (or Paddle) may ask for information needed to locate the transaction and review the request.

7. Chargebacks

Please contact us or Paddle before disputing a charge with your bank so we can help resolve it. Unjustified chargebacks may result in suspension of the account.